Frequently Asked Questions
We offer a complete supply chain solution, from manufacture of bespoke components, to stock holding and scheduled deliveries; and can offer custom quotations to suit your requirement.
View our extensive list of services and production capabilities here.
Contact our sales team with your quote request (including quantity required, component drawing, and any other details such as target prices and lead time required) via the following:
Email – sales@chartway.co.uk
Complete an online form – Submit an RFQ
We will aim reply to your quotation request to confirm we have received this; or with any queries, within 1 working day.
Our aim is to provide a quotation within 3 working days; but if we will need longer than this we will let you know and keep you updated.
Orders & Delivery:
Lead times vary on the type of component being manufactured and we will confirm the lead time on a part-by-part basis when submitting our quotation. For a rough guideline, please see the below:
- Turned part – up to 30mm in diameter – approx. 4 working weeks
- Turned Part – above 30mm diameter – approx. 6 working weeks
- Milled Part – approx. 6-8 working weeks
- Asia Manufacture – 6 weeks manufacturing lead time; plus:
- 1-2 weeks for air shipment; or:
- 6-8 weeks for sea shipment
You can place an order for gauges directly through our gauge shop
Any order for bespoke components which we have already quoted on, should be sent to the email address below and one of the team will process this accordingly:
We use trusted 3rd party couriers for the majority of your deliveries and the costs will be estimated at the time of quotation.
For UK deliveries, the standard cost up to 4 boxes is £30; with pallets charged dependent on delivery postcode and pallet weight.
We also have our own company vehicle to deliver when required.
If negotiated during the quoting stage, and providing you place the necessary order coverage, we can offer to hold your stock (usually for a maximum of 12 months) for you to call off on a weekly or monthly basis.
By running a larger batch quantity, it often works out cheaper for you if you can commit to annual order coverage.
Quality Control:
This is standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.
This helps companies map out internal procedures and policies used to be able to consistently provide high quality products or services.
Find out more here
Yes we can!
Even if we haven’t produced or sourced the parts ourselves; we offer a sub-contract dimensional checking service.
Get in touch with your details and we can raise a quotation for you.
We always strive to deliver all components to meet your requirement, but if you do find an issue then you can contact our quality team via the following:
Email – quality@chartway.co.uk
Call us: +44(0)1384 880 601 (Option 3)
Gauge Shop/Rental:
Gauges are used to quickly check to see if an item is manufactured to the allowed tolerances on the production drawings.
Although a gauge doesn’t provide a physical measurement, it will allow the operator to make a decision on whether the component is made to an acceptable standard.
Find out more about they types of gauges and what they are used for on our Gauges Explained page.
Any gauge showing as In Stock, like in the image below is also available for rental.
Please contact our sales team or fill out a gauge quotation request form to enquire
Providing we don’t require the gauge ourselves for any upcoming work; we can quote for any time period required.
Our minimum rental is usually 5 working days as standard, but please let us know if you need less than 5 days and we can quote you a bespoke rental agreement.
If the gauge you require is a non-standard, or less common, thread type then we can still quote for custom production to suit your requirements.
Please send the details to our sales team via email and will we send over your quotation as soon as possible.
Dependent on the complexity of the thread, gauges can take as little as 2-3 weeks to manufacture; but sometimes it may take up to 6 weeks.
Please get in touch with our team if you require an urgent order and we will advise our best delivery date before you place an order
One More Question?
If you didn’t find an answer to your question and you need some more help, please get in touch…